Thursday, August 25, 2016

The Audacity of Improvement

"Shorten your lever," the coach told me, "if you shorten your lever you'll get more power."
So I fixed my goggles and swam off trying to adjust my stroke to a 'shorter lever.'

It was in that moment that the idea of improvement requiring audacity came to me. After all, I'm 59 years old, and have been swimming since childhood. To think that I could improve at this point requires some audacity, at the very least!
Audacity is defined as:
boldness or daring, especially with confident or arrogant disregard for personal safety, conventional thought, or other restrictions.
So is the alternative to audacity; complacency? Settling for what's good enough or something comfortable and easy? In Masters swimming we do a lot of laps. If improvement isn't the goal then I'll be practicing the same bad stroke over and over again?! Drilling and mapping something less good repeatedly starts to resemble the infamous quote about insanity—doing the same thing over and over again and expecting different results.

I believe the same audacity applies at work too. The company started 23 years ago and has many goals – profitability, secure employment, safe workplace, and more. Within all that has been the constant striving for improvement, for doing better; and rejecting complacency as acceptable. Fenway Group is undertaking Lean Six Sigma processes and the training that will further establish a commitment to continuous improvement.

I've been a part of an industry that has changed rapidly over the past two decades. If  I've learned anything I've learned that within those changes is where opportunity for improvement exists. 

"It is not the strongest of the species that survive, nor the most intelligent, but the ones most responsive to change."  ~ Charles Darwin

P.S. After weeks and weeks of practicing my new stroke with a shorter lever, I'm happy to report shaving 5 seconds off my 100 yard interval. Look out Michael Phelps!


Monday, May 23, 2016

Best Print Job Ever!

I've been involved in design and print for the past 23 years. To be honest I've never thought about which job, of the thousands of jobs we've done, was the best. Perhaps it’s not a matter of reflection as much as it is being open to receiving it...and when this order came in I recognized it instantly.
Oddly, it’s not a project that I'd spent much of any time thinking about, reeling in, or anything like that. It's not even a large order by most standards; as a matter of fact this order was for printing one. Yes, one.

This was an order for printing diplomas and certificates for a college. We've done it before for several of the schools in Boston, but this contained my wife's diploma. This June she will be ordained as a rabbi after seven years of study.

That alone is an accomplishment worthy of note. For me part of what makes this so special is what it took to get there. What started as the fulfillment of a lifelong dream turned into a long and unexpected journey.
Studying Talmud while
receiving chemotherapy

Not only did my wife start her studies at age 60, an age that most people do not embark on new careers, but two years into the six-year program she was diagnosed with cancer. Throughout it all she never doubted the completion of her studies! In the process she was transformed into a wellspring of wisdom and spiritual awakening, while exhibiting grace and gratitude. I was witness to her finding blessings throughout the whole experience. She has truly earned the honor and title for which she has worked so hard. How fitting, for me, that a symbol of this work is represented with a printed document!

I've often spoken of the role of print in the age of the internet of things. Of all the examples that can demonstrate the importance of print, a diploma…especially this diploma is the epitome of the power of print! 

Sunday, May 10, 2015

When It's Important, It goes on Paper

I was struck this past week by two experiences. Each experience, upon reflection, involved paper. Perhaps that shouldn't be a big surprise seeing as how I work with paper all the time, but these experiences reminded me about how very special paper can be.

The first was a manuscript written in 1855. Our client, the Howard Gotlieb Archival Research Center, has amongst their treasures, this handwritten music manuscript. Our job was to scan and reproduce this for a project of theirs. There's something different about handling a piece of paper written in 1855; almost as if it were a holy object. It felt like a glimpse back in time. America in 1855 was on the verge of civil war; the poet Walt Whitman published "Leaves of Grass", the Crimean War was waging on in the Ukraine, and the California Gold Rush was in full swing.

The second was the process of printing the Honorary Degree certificates and Citations for a major  university in Boston. We have printed other diplomas and certificates in the past, but this process was a bit different. Most schools ask us to print 2-3 copies of each diploma. That way if a signature gets flubbed or some other mishap, they have a back up. In this case we were asked to print 100 copies of each. One of their senior people then comes in and hand selects 5 copies to take for signature. Once again the importance of paper struck me. The meticulous work that was demanded was to produce a document that would be revered, framed, and meant to last the test of time.

That got me to thinking about all of the other media I've encountered over the past twenty-something years. Then it struck me, oh my goodness, what would happen if these important documents we stored on other media? Remember floppy discs? Bernoulli drives? Syquest discs? CDs? Imagine, in the name of progress, if you were to get your diploma on a thumbdrive? or your wedding certificate on a floppy?

For me, now more than ever, I'll take the paper version.

Sunday, April 19, 2015

Refreshed – With Gratitude! The Unlikely Entrepreneur

I began my business more than 20 years ago, and I dare say, without much of a business plan. Graphic design on computers was a young business, but I knew that I wanted to make a go of it. Aldus Pagemaker 2.0 had just been released, so I bought that along with a computer and a laser printer and was in business. 

Being and entrepreneur was something that was defined for me in the ‘rear view mirror’; not anything purposefully set out to become. Wikipedia defines entrepreneurship this way:

Entrepreneurship is the process of starting a business or other organization. The entrepreneur develops a business plan, acquires the human and other required resources, and is fully responsible for its success or failure.

Before too long I was busy enough that I needed to hire an employee; that is the acquiring humans part. Now, not only was I responsible for myself, but I had another human; a person with a name and a life; to whom I was responsible.  

I worked hard, as did she, and several years had gone by when my wife and I realized that we’d not been on a vacation since the business had started. 

How could I leave? I thought. If I left I was certain I’d go out of business and not only would I have let down my family, but my 1 employee as well. I do not believe that it is ego, or ego alone that drives the entrepreneur to believe that business responsibility rests on them alone, but it’s a heavy burden. I cannot remember where we went on vacation, only that we took one.

Much to my surprise I returned and had not gone out of business. In fact, my absence, gave my employee the space to grow and thrive. Not only did she ‘hold down the fort’ but indeed everything went just fine…maybe better?!

I write this blog entry from an airplane returning from a 2 week vacation, and in full confidence that in my absence the business will not only be there for me to return to, but that everything went well. Yes, 20 years later a lot has changed. We are now more than 30 employees and I still feel a great responsibility to each and every one of them. But I also owe them a great deal of thanks and appreciation.
We traveled back in time to Petra, Jordan

I am now returning after 2 weeks, refreshed and renewed, ready to go back to work. So, in case I have not made it clear, I would like to say “Thank You” employees. I value your contributions to our clients and our company; and, now that I’m refreshed, I will continue to work hard for you.

Wednesday, March 11, 2015

Why is Snow White??

Maybe it's because I live in Boston and we've had more than 100 inches of snow this winter; but did you ever wonder why snow is white? (no yellow snow jokes yet...but we can explain that too!). The short answer is…snow is white for the same reason cucumbers are green, or apples are red. But, for many people the short answer won't really help without a quick refresher on color theory 101.

Think about a, green, blue, orange, violet, etc. All the colors you can see in a rainbow are the visible colors in the white light spectrum. So, that establishes the color we can see, but why do we see different objects as different colors? The answer to that is based on what visible light is absorbed by an object and what visible light is reflected by an object. A cucumber absorbs all of the rainbow colors except the green which reflects off it. The yellow snow absorbs all the colors but reflects the yellow...but what about the white snow?
Snow is really just frozen water. Under a microscope it's actually clear, like ice. But it crystallizes and traps little air pockets. All of these crystallized, hexagonal, frozen icicles reflect all of the the white light spectrum, so the snow looks white.
To learn more:
To learn more about The Fenway Group and how we're surviving the Boston winter visit us at:

Sunday, January 11, 2015

After Millions of Emails & Direct Mail…What Have We Learned in 2014?

We sent out a lot of direct mail and email for our clients last year. In fact, more than ever before…and that, I think, is a good thing. What makes it good? For one thing we've been at the forefront of our clients expansion into integrated marketing; by using and measuring results from cross-media (print, email, web) campaigns. Our clients have had better results. After millions and millions of emails and direct mail, hundreds of campaigns, what sets one campaign apart from another? Is there a golden goose? We are often asked what the best time of day or day of week is for email, etc.

Like most things in life there is no simple answer, but there are definite lessons to be learned.

  1. Multi-channel marketing works better than just one method only. No doubt about it, send out direct mail and emails and responses are better than just doing one alone.
  2. Integrated campaigns work even better. Think of it as a 1 - 2 combo vs. throwing some peas at the wall a couple of times. People get their information from more than one source, and motivating someone to action may require some strategic prodding.
  3. Make it personal. Add personalization to any of the mix and the results can improve dramatically. Personalization does not mean using my name, it means knowing something about me. Perhaps what I do, or where I live, or a myriad of other data.

In a recent campaign we saw open rates go from 19% to 57% with personalization. We used the client's data to speak to recipient's professional specialties; not a one size fits all, or simply using a person's name. Extraordinary results, but it demonstrates the power of knowing your audience.

So what's the key lesson?
I think the real lesson is that data is the key. Know thy customer. The more we can learn about our prospects and customers, the more we can speak to them. People want connection, even if it comes via digital means…Facebook, LinkedIn, etc are all evidence of that. The same is true in marketing. Wikipedia defines personalization as follows:
Personalization involves using technology to accommodate the differences between individuals.
 Each person is different, or at least wants to be treated that way.

Sunday, August 31, 2014

Keeping it Simple. Is that Good?

There seems to be dozens of proverbs advocating the wonders of simplicity. From the Quaker song of "It's a Gift to Be Simple" to more modern acronyms like: K I S S (keep it simple stupid), common wisdom would seem to call for human's need to simplify.

On a personal note, I am alone (temporarily) for the first time in the past 30+ years for and extended period. A friend inquired as to how I was doing and asked, "It must be simpler?" His assumption, not incorrect, is that being on my own would be simpler than when I'm with my family and balancing other peoples wants and needs along with my own. But along with it came a pang of despair and loneliness. So I asked myself if simple really is better?

I think we humans have a much bigger capacity, and desire for complexity than our common wisdom would profess. I think it has more to do with how things which are complex make us feel. In a TED talk I saw John Maeda of RISD uses an example of a sunset like the one below to demonstrate our capacity for complexity.

The photo on the left is rather complex; lots of detail to the beautiful sky. The clouds interacting with the light of the sun setting provides a myriad of shades of color, contrast and hue. I simplified the picture on the right. I selected one color and replaced the complex sky with a simple, single color. So, does that mean complex is really better? I don't think it's that easy. Perhaps it's an oversimplification to say that we humans have a large capacity for that which pleases us, and a desire to diminish that which is dis-pleasurable.

It seems we have the capacity for both the complex and the simple – a balanced coexistence more than a contradiction. Take these two rather well-known examples of art. Each is a picture of a woman, but the difference in Rembrandt's style to Picasso's is stunning. Rembrandt's detailed and complex drawing compared to the simplicity of Picasso…is one better? Or a symphony orchestra compared to a single melodic instrument. It's not even a matter of preference, as both can serve a purpose to enhance our lives…the complex and the simple.